FAQ

Frequently Asked Question... captain obvious flies away...

What is an escape room?: Labyrinth Games Escape Room Helsinki is a real life interactive game for groups. During the game you will need to solve puzzles, find clues, cooperate with objects and your surroundings, and find the way out of locked rooms. In an escape room you are not allowed to use any physical force, only your intellectual and logical abilities.

What is the age limit?: For The Flying Dutchman and Holy Grail escape games 6+, while for Trapped 16+ due to the theme.

When should we arrive?: Please arrive about 15 minutes prior to the game, so we have time to go through the game rules and instructions.

How can I pay?: You can pay with cash, common bank cards or gift cards. We also accept Smartum liikunta- ja kulttuuri vouchers, Edenred vouchers, TYKY vouchers and ePassi.

How can I change or cancel the reservation?: You can change or cancel your escape room game by calling us or sending us an e-mail at least 24h in advance to your experience.

When should I pay? Can I pay in advance?: You can pay after the game or in advance by visiting our office.

How should I dress?: We advise you to have casual or semi-casual clothes, when attending our escape room in Helsinki.

Can I take pictures during the game?: Photo shooting is strictly forbidden inside the escape room.

Do I need to prepare or bring anything with me?: You don’t need to prepare anything in advance in order to play the room escape. You will be provided with all the necessary equipment during the instruction phase.

Can I use my personal equipment or tools inside the quest?: Using any personal equipment or tools is not allowed in the escape room game unless you have a very serious reason for that (e.g. a flashlight because of bad eyesight), which should be discussed with the game master in advance.

Can my friend/child stay in the reception area during the game?: They can stay behind, but our game masters need to be able to work in peace as their working space is in the reception area. Therefore, they cannot look after your child or offer any kind of entertainment.

Do you have any refreshments for sale?: Unfortunately, no. You can enjoy your own beverages at the reception, but you cannot bring anything into the rooms.

I haven’t gotten my email confirmation, what should I do?: When you make the reservation for your escape room game through our website, an email confirmation is sent automatically to the email address you have provided. Please check you have written it correctly and if you have, please also check your junk mail folder.

What happens if we are late?: The escape room in Helsinki starts according to the schedule, because we may have another game immediately after your game, and we only have a certain amount of time to get the room ready for the next group. Therefore, the time you are late will be taken out of your game time.

Game booking Shambala

Wednesday 25 September 10:00 AM

Among the sultry desert, in a mysterious tomb, you have to fight an ancient evil. Will you be able to solve all the secrets of Pharaoh, bypass ingenious traps and get out? Feel like a real adventure seeker!

* Number of persons: * Your contact number: * Your e-mail: Have a promo code?

Price:

500 €

Terms and conditions

Cancelling or changing a reservation

Cancellations and changes to reservations are to be made at least 24 hours before the reserv ation. A doctor’s certificate is to be provided in cases of sudden illnesses where a group wan ts to cancel on a shorter notice. In cases where groups have failed to cancel their game and f ail to show up for their reservation, a full price of the game will be charged.

Arriving on time

Groups are to arrive at least 15 minutes before the reservation. Games start on time and if g roups arrive late, their game time might be reduced accordingly. If groups are over 30 minut es late, they are counted as a no show and a full price of the game will be charged.

Game rules

The use of excessive force is forbidden in rooms. If a group damages the room by not followi ng these rules, they are liable to pay fully for all damages caused.

No phones are allowed in or during games without game masters’ explicit permission. No food or drinks are allowed in games without game masters’ explicit permission.
Breaking or ignoring these rules set by game masters might lead to the termination of a grou ps’ game, in which case a full price of the game will be charged.

Alcohol

Using alcohol in and during games is forbidden. Visibly intoxicated groups or individuals will not be allowed in rooms due to safety reasons. In cases where a game master denies a grou p or a part of the group an entrance in the room, a full price of the game will be charged.

Discounts

Discounts cannot be combined. Gift cards are counted as payment methods. These terms and conditions are applicable to orders at the time they are made. Käyttöehdot
Varauksen peruminen tai muuttaminen

Varaukseen tehtävät muutokset ja peruutukset tulee tehdä viimeistään 24 tuntia ennen peli n alkua. Äkillisissä sairastapauksissa pelin voi perua lyhyemmällä ajalla lääkärintodistusta vas taan. Perimme pelin hinnan kokonaisuudessaan tilanteissa, joissa peliä ei ole peruttu ja ryh mä on jättänyt saapumatta paikalle.

Paikalle saapuminen

Ryhmän tulee saapua paikalle viimeistään 15 minuuttia ennen pelin alkua. Peli alkaa ajallaan,

joten myöhästymistapauksissa ryhmällä on vähemmän peliaikaa huoneessa. Yli 30 minuutin myöhästymisissä katsotaan, että ryhmä on jättänyt saapumatta, jolloin peliin ei enää pääse j a perumatta jätetystä varauksesta peritään hinnaston mukainen maksu.

Pelisäännöt

Voiman käyttö ja kiipeily on ehdottomasti kielletty huoneissa. Jos ryhmä rikkoo näitä sääntöj ä ja vahingoittaa huoneita käytöksellään, on se vastuussa maksamaan rikkeistä koituvat vahi ngot kokonaisuudessaan.

Puhelimien peliin ottaminen ja käyttö huoneessa on ilman pelimestarin lupaa kielletty. Ruokien ja juomien vieminen huoneisiin on ilman pelimestarin lupaa kielletty.
Pelimestarin asettamien sääntöjen rikkominen tai noudattamatta jättäminen voi johtaa jopa pelin keskeyttämiseen. Tällöin pelistä peritään hinnaston mukainen maksu kokonaisuudessaa n.

Alkoholi

Alkoholin käyttö huoneissa on ehdottomasti kiellettyä. Selvästi päihtyneitä ryhmiä tai henkil öitä ei turvallisuussyistä päästetä pelaamaan, jolloin pelin hinta kuitenkin veloitetaan kokona isuudessaan.

Alennukset

Alennuksia ei voi yhdistää keskenään. Lahjakortit lasketaan maksuvälineeksi. Käyttöehtoja sovelletaan varaukseen niiden tekohetkellä.

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